Broadband Troubleshooting

Internet Connectivity Troubleshooting Basics

Below are some quick and easy steps to troubleshoot your Internet Connection should you encounter a problem. Of course, always feel free to contact technical support at any time. We are available 7 days a week!

Reset the Equipment

Unplug the router from its power source wait 30 seconds and plug it back in - then reboot your computer.

Verify Cabling

Ensure all cables are plugged into the proper ports. If you have a desktop PC, most likely you are using a cable to connect to the router/modem. Ensure that this cable is securely connected from the back of the PC to the back of the router/modem. If you are using a third party router, such as a Linksys or Netgear ensure that the cable between the modem and router is securely connected as well.


Are you connecting your laptop or tablet to your wifi connection? Ensure you typing in the correct Wireless Network Name and Security Key. Typically, these are affixed to the outside of the modem. If you are connecting to a third party wireless router, such as a Linksys or Netgear you will need to access the router's interface to access the appropriate wireless settings.

Workers and Cabling

Many times workers within your home may unplug equipment.

Software & Viruses

Have you installed a firewall on your computer? Temporarily disable your firewall software and see if you can surf the web or get e-mail. Furthermore, viruses and spyware may also cause an interruption in service. Please scan your computer thoroughly with up to date anti-virus and at least two up to date anti-spyware programs.

For more information, please contact us at 847-594-5111 or email